FAQs

 

I just placed my order, can I change it?

Once an order is placed, it can not be changed. This includes shipping address changes. Please check all spelling on personalized items before checking out. There is a 10% restocking fee on any cancelled orders.

How long will it take to receive my order?

Since items are made to order it can take up to 2 weeks before your bandana or holder ships and 3 weeks for embroidered shirts.  Although most times it is much sooner than that.

  If you need to have an item by a certain date please message us at simplyplainfancyinfo@gmail.com to make sure that it is possible before purchasing.

Will my product look identical to the picture on the website?

Because our products are hand made and fabric patterns vary, each item may feature a different area of the fabric. Colors may look different on your screen.

Do you accept custom order requests?

We love making custom items!  Please message us at simplyplainfancyinfo@gmail.com with your ideas and we will try to make them come to life

What is your shipping policy?

We currently ship to the United States and Canada.

$5 shipping and handling fee is added to each US order. Shipping to Canada – rates vary based on purchase.

We offer Free Shipping on orders over $75 mailing to US address. Priority Shipping Upgrades are available.

Canadian shipments are subject to local duty/tax fees and payment of those fees are the responsibility of the purchaser.

Simply Plain Fancy can not be responsible for items lost, damaged or delayed.  All shipping inquiries once you receive your tracking number must be handled with USPS

What is your return/exchange policy?

We hope you love your Simply Plain Fancy purchase.

Because we make every item to order, we do not accept returns or exchanges.

If you are ordering a dog bandana or tee please make sure you check the sizing charts carefully before purchasing.  If you need help with sizing please do not hesitate to contact us.

Please check all spelling on personalized items before checking out.

In the rare case that you receive an item that is flawed or is incorrect, please contact us at simplyplainfancyinfo@gmail.com and we will take care of your concerns within 24 hours.

What is the difference between the 2 styles of pet bandanas?

Over the Collar (OTC)

This style slides onto your pet’s collar

Snap Closure

This style fits around your pets neck and snaps closed.

 How do I measure for a bandana?

 **Your pet may wear a different size depending on the style.

 Over the Collar (OTC)

When measuring for your over the collar design take a measurement of your pet’s neck from ear to ear, length measurement from chin to chest and the width of the collar . Use these measurements to select a size. The OTC style should fit the from ear to ear and not all the way around the neck.                               

SNAP CLOSURE

When measuring for a snap closure design take a loose measurement of your pets neck taking into consideration their floof. Also measure from chin to chest. Use these measurement to select a size.  You do not want the bandana to fit tight to the neck. 

Ok, I’ve measured now what size should I order?

Use our handy size charts to find your size.  The size charts are included in each listing

If you fall in between sizes – order up to the larger size

All dogs are different.  If your measurements are different or don't fit the sizes listed or you need help with selecting the right size do not hesitate to send us at simplyplainfancyinfo.com

Because all items are hand cut and hand made there may be a very small variance to these exact measurements